Return & Exchange Policy

1. General Policy Overview

We strive to provide our customers with high - quality products and excellent service. Our Return & Exchange Policy is designed to ensure your satisfaction with your purchase while also complying with relevant US laws and regulations.

2. Eligibility for Returns and Exchanges

2.1 Time Limit

Customers may request a return or exchange within 7 days from the date of delivery. Returns or exchanges requested outside this period may not be accepted, subject to certain exceptions as outlined below.

2.2 Product Condition

2.3 Special Circumstances
Defective Items: If you receive a defective item, please contact us immediately. We will arrange a replacement or full refund at no cost to you, regardless of the 7-day return period. Please provide detailed information about the defect, including photos if possible.
Incorrect Items: If you receive the wrong item, we will cover the costs of arranging the return and shipping the correct item. You will not incur any additional charges.

3. Return and Exchange Process

3.1 Initiating a Request

To initiate a return or exchange, please contact our customer service team through our website's contact form or at [oumae.service@gmail.com]. Provide your order number, the reason for the return or exchange, and details about the product.

3.2 Approval and Return Authorization

Our customer service team will review your request within 48 hours. If your request is approved, we will send you a return authorization number and instructions on how to return the item. Please note that returns without a valid return authorization number may not be processed.

3.3 Return Shipping

• Customer - Paid Shipping: In most cases, customers are responsible for the cost of return shipping, unless the return is due to a defective product or an error on our part. We recommend using a shipping method that provides tracking information, as we are not responsible for items lost in transit.
• Pre - Paid Return Labels: For returns due to defective products or wrong items shipped, we will provide a pre - paid return label. Please follow the instructions provided with the label for proper return.

3.4 Inspection and Processing

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is in acceptable condition, we will process your refund or exchange within 7 business days.

4. Refund Policy

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your financial institution, but it typically takes 1- 5 business days.

4.2 Restocking Fees

In general, we do not charge restocking fees, except for certain high - value or specialized items. If a restocking fee applies, it will be clearly communicated to you at the time of the return authorization.

5. Exchange Policy

If you are exchanging an item, we will ship the replacement item as soon as we receive and process the returned item. Please note that the availability of the replacement item may vary, and in some cases, you may be notified of a delay.

6. Special Considerations

6.1 Custom or Personalized Items

Custom or personalized items are generally not eligible for return or exchange, unless there is a defect or an error on our part. Please review the details of your custom order carefully before placing the order.

6.2 Sale or Discounted Items

Sale or discounted items are eligible for return or exchange, but the refund amount will be based on the price you paid for the item, not the original retail price.

7. Customer Responsibilities

Customers are responsible for handling the returned items with care to ensure they are not damaged during transit. Please also keep all original packaging and accessories until the return or exchange process is complete.

8. Contact Information

If you have any questions or concerns regarding our Return & Exchange Policy, please contact our customer service team at [oumae.service@gmail.com] or [+8618008719498]. Our business hours are [Monday - Friday, 9:00 am - 5:00 pm WST].

9. Changes to the Policy

We reserve the right to modify or update this Return & Exchange Policy at any time. Any changes will be posted on our website, and the effective date of the new policy will be clearly indicated.

10. Governing Law

This Return & Exchange Policy is governed by the laws of [California], USA. Any disputes arising from the interpretation or implementation of this policy shall be resolved in accordance with the applicable laws and regulations.