🎉 Dear friends, we're thrilled to announce the grand opening of our brand-new standalone store! To celebrate this momentous occasion, we're offering incredible deals and exclusive discounts—don't miss out! Come discover your perfect cupware and embark on a daily journey of delightful sipping.
This is OUMAE,an original brand created by us.We are not affiliated with any other brand.
🎉 Dear friends, we're thrilled to announce the grand opening of our brand-new standalone store! To celebrate this momentous occasion, we're offering incredible deals and exclusive discounts—don't miss out! Come discover your perfect cupware and embark on a daily journey of delightful sipping.
This is OUMAE,an original brand created by us.We are not affiliated with any other brand.
Once your order is placed, we’ll send a confirmation email to your registered email address within 24 hours. This email includes details such as your order number, product information, shipping address, and payment amount. If you don’t receive it, please check your spam folder or contact our customer service.
You can contact our customer service to modify order details (e.g., shipping address, product specifications) before your order ships. Unfortunately, modifications cannot be made once the order has been shipped.
To cancel an order, please reach out to customer service before it ships. For paid orders, we’ll process your refund within 3–5 business days after receiving your cancellation request, and the funds will be returned to your original payment account.
You can check your order’s real-time status by logging into your account and navigating to “My Orders.” Alternatively, contact customer service with your order number for assistance.
We accept major credit cards (Visa, Mastercard, American Express) and PayPal.
We use advanced encryption technology to protect your payment information. All transactions are processed in a secure environment, ensuring your payment details remain confidential.
In compliance with U.S. laws and regulations, taxes are calculated based on the tax rate of the state associated with your shipping address. The tax amount will be displayed in the total order cost during checkout.
For most U.S. domestic orders, delivery takes 3–7 business days after payment confirmation. Remote areas may require 10–15 business days. Delivery may be delayed due to weather, holidays, or other unforeseen circumstances, and we’ll notify you promptly if this occurs.
We currently ship only to addresses within the contiguous United States, excluding Alaska, Hawaii, and Puerto Rico. International shipping is not available.
Orders over $39.90 qualify for a $5 shipping fee waiver. For orders under $39.90, shipping costs $5.99 for the first 2 lbs, with an additional $0.50 per pound for any weight exceeding 2 lbs.
We do not accept returns unless the product is defective.
Due to the nature of personalized, custom-made products, food items, and hygiene products, returns or exchanges are not supported unless the item is damaged or has a manufacturing defect (to ensure product safety and your rights).
First, contact customer service to explain the reason for return/exchange and provide your order number and photos of the item. Once approved, we’ll send you a return address. Please ship the item back within 7 days; return shipping costs are your responsibility (except for quality-related issues). After we receive and inspect the item, we’ll process your refund or exchange within 3–5 business days.
We collect personal information provided during account registration and order placement (e.g., name, address, phone number, email, payment details) to process orders, arrange delivery, and provide customer service.
Your personal information is used solely for the purposes listed above and will not be used for other purposes without your consent.
We implement strict security measures to safeguard your personal information against leakage, loss, or tampering. We will not share your information with third parties unless authorized by you or required by law.
Detailed specifications, materials, and other product information are listed on the product details page. For further questions, contact customer service.
Some products include a user manual. You can also find usage guidelines on the product details page or contact customer service for assistance.
Register an account using your email and provide accurate, truthful information during registration. Once registered, you’ll enjoy a streamlined shopping experience and member benefits.
Log in using your registered email and password. If you forget your password, click “Forgot Password” to reset it via email.
After logging in, you can modify personal details (e.g., address, phone number) in the “Personal Center.”